Course details

Summary

Develop the capability to work on a help desk, in computer servicing and other technical support roles. Learn about PC essentials by taking a computer completely apart and putting it back together. Gain skills in networking, software development and web design. You can credit transfer towards the Bachelor of IT.

What you will learn

• Learn how to manage and operate a help desk
• Select, install and configure hardware
• Understand key networking components
• Recover data from hard drives and provide storage solutions
• Troubleshoot and resolve common systems issues
• Enhance web interface design
• Develop simple software applications
• Gain customer service and communication skills
• Create your own digital game

Career options

• Help Desk Analyst
• PC Repair Technician
• Network Administrator
• Computer Support Technician

Further study options

Bachelor of IT

Entry criteria

• NCEA Level 2 or 3, including Level 1 Literacy and Numeracy
• Or Certificate in Computing (Level 4)
• Or New Zealand Certificate in Information Technology Essentials (Level 4)
• Or equivalent knowledge, skills and experience

English language requirements:

IELTS score of 5.5 overall with no sub score less than 5.0; TOEFL Internet-Based Test (iBT) score of 46 (with a writing score of 20); Cambridge English Test - FCE with a pass at Grade C or CAE with a score of 47; Pearson Test of English (Academic) - PToE (Academic) score of 42; New Zealand Certificate in English Language (NZCEL) - Level 4 with the Academic endorsement.